We understand that you will have many questions, and that choosing a care home for you or a loved one can be a difficult task. To make things a little easier, we've compiled a list of questions we're frequently asked.

Are all rooms individually priced?

Yes they are. All of our rooms are individually priced depending on the size, view, and whether they have en-suite. for a comprehensive price list for all of our homes, please contact the home.

Will my relative be here for good, even if their needs change?

Every individual is regularly assessed depending on their needs. This will include involvement from GPs, health professionals and their family. If their needs change or our care home is no longer able to meet their needs, it may be that a different category of Care is required. But we will work with you every step of the way and make any decision together.

Can we take our relative out for the day / weekend?

Absolutely. We have a superb activity schedule in all of our homes, and we're always looking to get our residents out and about.. We always actively encourage friends and relatives to get involved too, so if they'd like to make their own plans, we'd always welcome and support them.

Can they bring in their own belongings?

Yes. We welcome and encourage our residents to make their rooms feel as familiar and as comfortable as possible. We've found that simple things, such as residents bringing their own pictures to hang on the walls, go a long way to helping with this.

Are they able to get a telephone in their bedroom?

Yes we can provide details of this please ask the home for further information.

Who will pay the care fees?

Depending on your financial situation, your local authority may pay for some of the costs of your care. This depends on a means test of your savings and assets, including any income from your pension or benefits, and the value of your home.

Can I continue with hobbies and activities I enjoy when I come to stay at the care home?

Yes, we have an Activities Co-ordinator in each of our care homes whose main role is to organise daily activities within the home and local community. When you come to live with us, we will spend time getting to know how you would like us to help you continue your current lifestyle and to live the life you want.

What qualifications do your Care Teams have?

All of the members of our Care Team are given the training and support needed to help them provide the highest standards of care. Majority of our care staff are regularly working towards further recognised care qualifications i.e. NVQ’s. We also have mandatory internal training, which is ongoing.

Do you provide hairdressing and chiropody?

Yes. A little pampering makes everyone feel good, which is why our own hair salons on site. They offer a full range of services including cutting, blow-dry, sets and perms. Hairdressing services are offered for both ladies and gentlemen.

Chiropody can be organised by the home or you can keep your private chiropodist if you prefer. All you have to do is let the office know when they will be visiting.

Residents would need their own funds which are kept in the safe for hairdressing and chiropody services.

Is there a choice of food and do you cater for special diets?

Yes most definitely. Each resident has an individual care plan, which includes food choices and dietary needs. We work closely with our residents and will also consult family and friends to find out likes and dislikes. Residents can choose from several options at each mealtime.

We cater for specific dietary needs including soft or pureed, diabetic and allergenic, vegetarian and individual requirements. We also work extremely hard to ensure our menus are balanced and nutritious.

What services are include in the price of the care home and what do I pay extra for?

At our care homes our weekly charge includes your furnished accommodation and the full care services we provide. It also includes catering, housekeeping and laundry, support with daily activities, a free Famileo subscription for your whole family and the management of medication.

You can also buy small items, such as toiletries, in your care home and you will need to pay for personal services such as hairdressing or private chiropody. The weekly charge does not include activities that involve an entrance fee, such as theatre visits or trips. Please note although we include laundry in our services, if you wish to do your relatives laundry for them just let us know.

What do I need to bring with me when I come to stay?

Current medication in original boxes. Toiletries and clothes is all you are required to bring with you, however any other personal possessions you wish to bring. You are not required to bring bed linen or towels, however if you wish to bring your own you are more than welcome.

How do I start the process of moving into a care home?

Simply contact the home you require and they will be more than happy to talk you through the whole process and support you every step of the way.

What is your complaints procedure?

Simply contact the home they will be sure to assist in any complaint you may have you can view our full procedure here